How to obtain support

The FAQ

Before requesting support, begin with reading the FAQ (frequently asked questions). There is one small FAQ in this documentation and a more comprehensive one at Mailcoach Website:

http://www.mailcoach.com/asp/faq.asp

First source for support

If you have purchased your Mailcoach from a local representative, please contact them for support. Note that support options vary from country to country. You can find addresses or links to most representatives on Mailcoach Web site:

http://www.mailcoach.com

Support from Ymex electronics AB

We encourage the use of the Support tool when contacting us. Requests via the Support tool get priority. See the chapter The Support tool - how to use it.

You may also contact us by E-mail for support. Please enter your License number in the subject line. Here is the address:

support.mailcoach@ymex.se

If you are completely out of E-mail access, send your queries by

Fax to +46 611 20803.